DELIVERY & RETURNS


Online Returns

We are happy to refund products returned to us in original condition within 14 days of purchase, items returned after this will not be accepted.

 EXCHANGES- Only for items available online, Please check website stock before returning your items and contact 

Reneedollyr@icloud.com 

We do not cover return postage costs for unwanted items, it is therefore your responsibility to pay for a suitable return postage, ensuring this will arrive within the 14 days. We advise using a tracked and signed service and keeping your proof of postage/tracking until you have received your refund.

 

OUR POLICY

All items MUST be returned within 14 days for a refund/exchange 

They MUST be in brand new condition as received, unworn with all tags still attached.

In order to return an item(s) please complete the returns section of the invoice included in your parcel. 

We aim to process all refunds within 48hrs of receiving your item. 

A full inspection will be carried out upon receipt of all returns. 

Dollyrockinitboutique.bigcartel.com reserves the right to reject items returned after the return period or which are not in original condition and do not meet our conditions.


REASONS YOUR ITEM WOULD NOT BE ACCEPTED: 

  • Make up, fake tan, deodorant or moisturiser marks/stains. 
  • Significant signs of wear - the item may be out of shape or clicked in places which indicate wear. 
  • Tags are no longer attached 
  • The item is scented with odour - this includes bodily odour, deodorant and perfume 
  • We suspect the item has been washed or tampered with
  • The item is not in its original packaging or returned without an invoice
  • The item is damaged in any way which is not a fault - i.e torn, clicked or snagged

WHEN TRYING ON ITEMS: When you are trying an item you may need to return, please ensure you are not wearing make up, fake tan or anything else which may mark or stain the item. Please handle with care ensuring the item is not damaged in any way. After reading our policy, please ensure your item meets our requirements before returning. 

 FAULTY GOODS

In the case of any faulty items please contact reneedollyr@icloud.com 

Add in SUBJECT- DOLLY 

with the following information; 

Order number: 

Order name: 

Faulty item/s: 

Images of the fault


Cancellation Form

To Renèe Alexandra 
47 manor road Barton Seagrave 

Kettering 

Nn15 6we 
ReneeDollyr@icloud.com 
I hereby give notice that I [                               ] cancel my/our contract of sale of the following goods:
 ......................................................................
.......................................................................
........................................................................
Ordered on ...................... / received on  ......................  
Name of consumer .............................................................
Address of consumer .............................................................
...............................................................................................

Signature of consumer(s) (only if this form is notified on paper), 
Date .....................