Delivery & Returns

DISPATCH

We aim to dispatch all orders between 7-10 working days. All our Products are hand made using a Screen Print Ink process.

SHIPPING
We offer the following shipping services:
1-2 DAY STANDARD DELIVERY £3.70 1st Class / £4.70 Tracked
EUROPEAN 7-10 DAY DELIVERY £15 / Tracked
INTERNATIONAL 10-14 DAY DELIVERY £15 / Tracked

All orders are shipped with Royal Mail and are tracked to your door.
If you require proof of delivery please order on a signed for service.

*ORDERS ARE SHIPPED MONDAY-FRIDAY. ORDERS PLACED AFTER 4PM FRIDAYS ARE SHIPPED NEXT WORKING DAY (MONDAY)

ONLINE RETURNS 
We are happy to refund products returned to us in original condition within 14 days of purchase, items returned after this will not be accepted.
EXCHANGES
Only for items available online, Please check website stock before returning your items and contact: Info.dollyrockinit@gmail.com
We do not cover return postage costs for unwanted items, it is therefore your responsibility to pay for a suitable return postage, ensuring this will arrive within the 14 days. We advise using a tracked and signed service and keeping your proof of postage/tracking until you have received your refund.
 
OUR POLICY
All items MUST be returned within 14 days for a refund/exchange 
They MUST be in brand new condition as received, unworn with all tags still attached.
In order to return an item(s) please complete the returns section of the invoice included in your parcel. 
We aim to process all refunds within 48hrs of receiving your item. 
A full inspection will be carried out upon receipt of all returns. 
Dollyrockinitboutique.co.uk reserves the right to reject items returned after the return period or which are not in original condition and do not meet our conditions.
REASONS YOUR ITEM WOULD NOT BE ACCEPTED: 
  • Make up, fake tan, deodorant or moisturiser marks/stains. 
  • Significant signs of wear - the item may be out of shape or clicked in places which indicate wear. 
  • Tags are no longer attached 
  • The item is scented with odour - this includes bodily odour, deodorant and perfume 
  • We suspect the item has been washed or tampered with
  • The item is not in its original packaging or returned without an invoice
  • The item is damaged in any way which is not a fault - i.e torn, clicked or snagged
WHEN TRYING ON ITEMS
When you are trying an item you may need to return, please ensure you are not wearing make up, fake tan or anything else which may mark or stain the item. Please handle with care ensuring the item is not damaged in any way. After reading our policy, please ensure your item meets our requirements before returning. 
FAULTY GOODS
In the case of any faulty items please contact Info.dollyrockinit@gmail.com
Add in SUBJECT - DOLLY 
with the following information; 
Order number: 
Order name: 
Faulty item/s: 
Images of the fault
CANCELLATION
If you would like to cancel your order, please contact us as soon as possible after placing your order, we can then cancel your order and send you a full refund. If your order has already been dispatched, then you will need to pay the return postage.

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